Question 1

Who cleans my home?

Accepted Answer

At Americas Best Cleaning Services our staff members are thoroughly screened, backround checked, insured and bonded. Our professional cleaners are highly experienced and offer a service that is second to none.

Question 2

Do you pay for referrals if I refer you to someone?

Accepted Answer

Yes! We give a $25 cleaning credit for every person you refer that uses our services.

Question 3

Are you insured and bonded?

Accepted Answer

Yes! Your safety and protection is top priority. We are insured and bonded above the basic limits.

Question 4

Are you a franchise?

Accepted Answer

No, we may look like one because we are just as professional. But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.

Question 5

Does your staff speak english?

Accepted Answer

Yes, our cleaners must be able to read and speak English because we offer customized cleaning for our clients.

Question 6

What's your refund policy?

Accepted Answer

Due to the subjective nature of cleaning, we unfortunately can’t offer any refunds. However, if anything was missed by the team, please let us know within 24 hours and we’d be happy to send a team back to finish up those areas.

Question 7

Do I have to be home when they clean?

Accepted Answer

The choice is yours. Most clients find the most convenient and secure method if they are not going to be home when their cleaners arrive is to purchase a lock box and give us the code. This way we have access to your home, without needing to keep a key with us. If your home is equipped with a security system, please make the necessary arrangement to give the team access to your home on the scheduled day. If you would like to give us an alarm code, we will see that it is safe in your file.

Question 8

How do I know you'll do a good job?

Accepted Answer

No one in the industry goes further to ensure a high quality cleaning than Americas Best Cleaning Services. All of our cleaners are of the highest quality in the industry and most of our team members are backed with a number of years of cleaning experience. Furthermore, we encourage you to email us any comments after your cleaning, this is your opportunity to relay your comments and compliments to us. If the cleaning is less than excellent, let us know in detail how we may improve. Your comments are extremely valuable to us.

Question 9

What about my pet?

Accepted Answer

Americas Best Cleaning Services realizes that pets are family too! If you would please advise us if you have pets before we clean, we can be prepared when we arrive at your home. We don’t want to upset your pet with the introduction of new people, smells and noises. It has been our experience that pets are better kept away or restricted to allow us to clean your house better with less stress on your pet. For health reasons, our staff does not handle any type of animal or human waste.

Question 10

What do I have to supply?

Accepted Answer

Nothing! Americas Best Cleaning Services provides all the necessary professional quality cleaning equipment and supplies. If you have a special product you prefer us to use, such as specific wood floor cleaner, granite cleaner or polish, we’ll be happy to use it. All our cleaning products are high quality and used on the proper surfaces they are designed for.

Question 11

How do I know your service fits my needs?

Accepted Answer

We will provide you with a detailed checklist of what our regular cleaning routine includes. Our regular program is based on the most common tasks requested by our clients. If you have special concerns and would like to delete or add tasks, we can design a package precisely tailored to your needs. Our goal is your satisfaction.

Question 12

Am I committing to a long-term contract?

Accepted Answer

No. We rely on our superior quality of service and your satisfaction rather than any contract to retain you as a client. Should you request our services for regular basis, you will be scheduled indefinitely in advance to reserve your day. Should you choose to reschedule or cancel services, simply call our office a minimum of two business days in advance.

Question 13

Are you guaranteed?

Accepted Answer

Quality is our #1 goal. If any area or item we were scheduled to clean is unacceptable, please do not re-clean the area, call our office within 24 hours and we will arrange a re-clean of any missed areas. It is important to us that we provide excellent service to all of our clients and by giving you this guarantee, we hopefully will make you a customer for life.

Frequently asked questions